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Director of Risk Management and Patient Safety

Department Description: null

Job Location: Needham, Massachusetts

Req ID: 42855BR

Job Summary: The BILH Primary Care (BILHPC) Director of Risk Management and Patient Safety is an experienced health care leader who provides leadership around the development and execution of the BILHPC risk management, safety, and patient relations strategic plan. Reporting to the BILHPC Chief Quality & Safety Officer (CQSO), the Director leads efforts to mitigate organizational risk and evolve a culture of safety, continuous improvement, and organizational learning. Supports BILHPC clinicians and care teams, partners with leaders including the CQSO and BILHPC Director of Quality & Safety Operations, as well as with risk management and safety stakeholders across BILH and external to our system. The Director will support the evolution of structures, policies, and processes.

Essential Responsibilities:
  1. In partnership with the CQSO and in alignment with BILHPC and BILH strategy, co-leads the implementation and evaluation of BILHPC's Risk Management and Patient Safety strategy.
  2. Oversees the risk management team's review/investigation/analysis of events, development of peer review materials and collaborative case reviews, development of system improvement opportunities, corrective action strategies and assurance of follow up recommendations.
  3. In collaboration with the risk management team and key stakeholders, provides collaborative leadership and content expertise to care teams to support their review and analysis of events. Determines reportability of events to external entities. Develops and maintains methodology to analyze and communicate organizational risk and safety trends.
  4. Oversees the management of patient complaints, analyzing trended information on patient complaints, and collaborating with key stakeholders on performance improvement and service recovery efforts.
  5. Serves as primary liaison between BILHPC and malpractice liability carrier (CRICO). Supports risk management team, providers and care teams in interactions with CRICO and appointed legal representation. Develops in-depth understanding of organizational risk profile and improvement opportunities based on claims trends.
  6. In partnership with other key leaders, implements and evaluates programs and processes to foster workforce safety and mitigate workplace violence.
  7. Develops organizational policies and procedures relevant to areas of organizational vulnerability and strategic priority areas to mitigate risk and promote safety of patients, care teams and all employees.
  8. Remains up to date on external regulations associated with patient and workforce safety (BORIM, DPH, OSHA, FDA medication recall alerts). In conjunction with the CQSO, Compliance Officer, Office of General Counsel, and other key leaders, oversees organizational response to this regularly activity.
  9. Establishes and maintains a program for ongoing education and competency in safety and risk management for clinicians and care teams.
  10. Participates in safety rounding of BILHPC practices and partners with care teams in support of their sustainability and adherence to safety and risk management policies and procedures.
  11. Has the authority to direct and support managers with functional area responsibilities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 7 Indirect Reports: None

Required Qualifications:
  1. Bachelor's degree in Nursing required.
  2. Certification through professional risk management organization (CPHRM)
  3. 8-10 years related work experience required in risk management, loss control, claims management, and/or patient safety. and 3-5 years supervisory/management experience required
  4. Proven track record of working collaboratively with clinical and operational colleagues across the organization. Ability to manage multiple deadlines.
  5. Ability to communicate effectively and sensitively with clinicians and care teams in stressful situations. Ability to lead by influence to engage colleagues and lead teams cross-functionally. Experience in fostering networks internally and externally.
  6. Experience designing and implementing new programs. Skills with RL software, Microsoft, and other web-based applications.
  7. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
Preferred Qualifications:
  1. Relevant advanced degree (e.g., MSN, JD) preferred.
  1. Decision Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.
  2. Problem Solving: Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.
  3. Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources.
  4. Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
  5. Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
  6. Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
  7. Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.
  8. Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
EOE Statement



As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement

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