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Triage Charge Nurse -Internal Medicine Practice

Lexington, Massachusetts

Department: Beth Israel Deaconess HealthCare-Lexington

At Beth Israel Deaconess Medical Center our nurses make a difference each and every day. Here you will work in a collaborative environment where our patients come first. You are a patient advocate delivering compassionate care while ensuring safe nursing practices. We are Harvard with a heart and strive to build on our legacy of nursing excellence.

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Success Profile

  • Team Player 10
  • Adaptable/Flexible 9
  • Patient Focused 8
  • Self Confident 8
  • Dependable 7
  • Compassionate 7
Traits are on a scale of 0 to 10

Additional Traits

  • Proactive
  • Problem-Solver
  • Positive
  • Motivated
  • Committed
  • Self-Starter

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Quote

Let me just give you a quick overview of why it's different here. You'll be heard, respected, valued. Your ideas will be sought, your input welcomed. There's a real commitment to keeping it collegial and collaborative.

-Marsha M., RN, MS, Senior Vice President, Patient Care Services CNO

Rewards

  • Collaboration

  • 401k/Retirement Savings

  • Continuing Education

  • Amenities

  • Health and Wellness Programs

  • $5 Red Sox Tickets

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Responsibilities


Department Description: Beth Israel Deaconess HealthCare-Lexington provides personalized, comprehensive care for patients aged 18 and older.

Job Location: Lexington, MA

Req ID: 27786BR


Job Summary: Reporting directly to the Practice Manager and Director of Nursing, this position oversees and assigns workflows in the APG practice. The Charge Nurse is also responsible for performing the duties of an office Registered Nurse as well as acting as a clinical resource for the medical practice.

Essential Responsibilities:
  1. Supervise and train APG clinical licensed or unlicensed practice staff on vaccine management. Oversee documentation of training for clinical staff. Ensures OSHA compliance and any other policies and procedures.
  2. Answers incoming calls from providers and patients. Triages calls from patients, Doctor to Doctor line and other physician offices. Facilitates urgent and routine appointments as needed and manages prescription refill requests. Responsible for post-surgery follow up calls and appointment scheduling. Answers patient questions and exhibits strong telephone interviewing skills
  3. Performs duties related to assisting the provider in the care of patients, including scheduling of tests; ordering of supplies, equipment, films and scans; monitoring and following up test results in collaboration with the provider and assisting with in-office procedures. Performs vitals signs, EKG's and medication administration including injections as directed by the provider.
  4. Provides oversight, delegation and acts as a resource to unlicensed staff including Medical Assistants, Certified Nursing Assistants and Nursing Students.
  5. Documents patient file according to APG/BIDHC policy and maintains patient confidentiality at all times.
Required Qualifications:
  1. Associate's degree in Nursing required. Baccalaureate degree in Nursing strongly preferred.
  2. License Registered Nurse required., and Registration Basic Life Support required.
  3. 3-5 years related work experience required.
  4. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
Preferred Qualifications:
  1. At least 3-5 years in a clinical setting, preferably primary care. The ability to assume responsibility for the coordination of patient care in an outpatient setting while working as part of a team of both professional and non-professional staff.
  2. Experience with computer systems such as Word, Outlook and Excel with Clinical Computing (CCC).
  3. Outstanding customer service skills. Able to respond in stressful situations with a pleasant demeanor.
Competencies:
  1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
  2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
  3. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
  4. Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
  5. Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
  6. Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
  7. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
  8. Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.
Age based Competencies:
Employees in this job must be competent to provide patient care to the following age groups: Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Physical Nature of the Job:
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.

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