Senior Benefits Administrator
Department Description: This role is providing support on the Beth Israel Lahey Health Total Rewards team.
Job Location: Boston, MA
Req ID: 42044BR
Job Summary: The Senior Benefits Administrator is responsible for the overall benefit administration of the Beth Israel Lahey Health Employee Benefit Plans. This role has a strong customer service focus interacting with all levels of staff requiring understanding of and compliance with the benefit plan documents along with all Federal and State related regulations as they relate to benefits.
- Serves as point of contact for HR representatives at affiliate locations; provides guidance on benefits related questions and assists in resolving more complex issues for employees and HR staff.
- Acts as the primary point of contact for all benefit related questions for Medical Students and Research Associates.
- Executes employees' benefits changes due to qualifying events and reviews benefits appeals in accordance with policy requirements and state and federal laws.
- Partners with the HRIS team to configure system changes, solve system issues, and implement benefits projects.
- Conducts New Employee benefits orientation.
- Reviews and processes premium billing, weekly wires, and monthly invoices for the benefits department.
- Processes all Life insurance claims, acting as point of contact for the beneficiary and the vendor and ensuring the beneficiary has received all benefits and is aware of all resources.
- Collaborates with vendors to solve enrollment, billing, and file feed issues as they arise.
- Supports the benefits department and performs related duties and projects as assigned.
- Bachelor's degree required.
- 5-8 years related work experience required in 2+ years benefits administration experience..
- Strong customer service skills.
- HRIS experience.
- Excellent written and oral communication skills and attention to detail. Strong interpersonal, problem solving and organizational skills.
- Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
- HRIS experience.
- Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
- Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
- Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
- Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
- Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
- Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
- Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus
BIDMC is EOE M/F/VET/DISABILITY/GENDER IDENTITY/SEXUAL ORIENTATIONVaccines
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement