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Radiology PACS Administrator


Department Description: Reporting to the Director of Radiology Informatics, is responsible for the administration of all aspects of the PACS and its ancillary systems. The PACS Administrator provides user support, service, maintenance and QA/QC for all Radiology and clinical departments throughout the enterprise. Other duties include hardware & application troubleshooting, repair and integration support for Radiology Informatics Systems. This position requires a weekday M-F work schedule, on-call rotation and occasional weekend work.

Job Location: Boston, Massachusetts

Req ID: 46575BR


Job Summary: Provides daily management of the Picture Archiving and Communication System (PACS) within the spectrum of information technology infrastructure management including capacity, performance, incident, problem, change, release, configuration, availability, and security management. Evaluates, monitors and reports key operational parameters. Assists in planning for the future development of the PACS system and the PACS user work environment. Works closely with the Radiology Informatics PACS Director, PACS/RIS Team, Medical Chief of Radiology Informatics, and the Hospital Information Systems Department.

Essential Responsibilities:
  1. Monitors key operation parameters and proactively addresses problems by enlisting the support of vendors or IS Department technical experts. Monitors system resources and predicts capacity issues and reports system status on a regular basis.
  2. Assists the Informatics/PACS Director in all phases of planning and deployment of PACS. Provides on call support, on rotational basis to multiple facilities or provides on call assistance as needed.
  3. Develops and maintains an accurate inventory of equipment including in-depth diagrams of system workflow. Conducts on-going review of PACS configurations and options. Provides BIDMC with release notes of suggested add-ons or upgrades to improve service. Participates in after hour system upgrades.
  4. Works with Informatics/PACS Manager to develop, maintain, and test disaster recovery plan. Trains other BIDMC PACS personnel in setup specific to the site. Assists Informatics/PACS Manager in development/maintenance of procedures, manuals, how-to, and other PACS training materials for the department.
  5. Works in conjunction with Informatics/PACS Director and IS department to ensure optimal transmission of data through the Hospital network. Performs and logs preventive maintenance of all PACS related equipment. Creates ad-hoc reports as requested.
Required Qualifications:
  1. High School diploma or GED required. Associate's degree in a Business, Organizational Development, Informatics, or Technology related field preferred.
  2. 3-5 years related work experience required in Radiology PACS workflow..
  3. Possesses a strong understanding of healthcare imaging workflow, imaging application integration, HL7 messaging, DICOM standard workflow and fundamental networking concepts.
  4. Experience in process redesign/ workflow analysis, policy and procedure development, training, testing or education.
  5. Experience with an integrated multi-system (Voice Recognition, 3D imaging, CAD, etc.) PACS environment.
  6. Advanced technical computer skills as required for technical support specific to functional area and related systems.
Preferred Qualifications:
  1. McKesson PACS experience.
  2. RIS (Radiology Information System), Voice Recognition (MModal) software and hardware experience.
  3. Certified Imaging Informatics Professional (CIIP).
Competencies:
  1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
  2. Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
  3. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
  4. Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
  5. Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
  6. Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
  7. Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.
  8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus
EOE Statement

BIDMC is EOE M/F/VET/DISABILITY/GENDER IDENTITY/SEXUAL ORIENTATION

Vaccines

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

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