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Information Specialist, Knowledge Services

Department Description: Knowledge Services at BIDMC

Job Location: Boston, Massachusetts

Req ID: 46065BR

Job Summary: The Information Specialist - Knowledge Services reports to the Director of Knowledge Services. This position provides evidence based information, including high-level, in-depth reference service and instruction, to Medical Center staff and students.

Essential Responsibilities:
  1. Provides high-level reference service and user instruction, both in person and remotely. Creates instructions, course outlines and other support materials for use by Medical Center staff and students. Provides urgent patient care information services on demand.
  2. Maintains both electronic and print knowledge-based information resources. Maintains electronic access points and trouble-shoots problems. Maintains online catalog. Designs and maintains electronic journal and book A-Z database. Designs and maintains Knowledge Services website
  3. Evaluates and provides input on print and electronic resources for inclusion in the Knowledge Services collections. Negotiates with vendors on pricing and licensing terms. Stays informed on publication and industry changes. Orders and catalogs materials for collections.
  4. Electronically transmits articles from BIDMC/HMS databases and collections to BIDMC staff and trainees. Seeks out and participates in consortial and reciprocal lending arrangements with other institutions. Installs and maintains a database of all document delivery activity and provides reports upon demand.
  5. Works on Knowledge Management (KM) Projects: Downloads, indexes and tags documents for sharing in locally produced databases, using Omeka software. Creates and maintains knowledge guides, using Libguides software. Performs similar KM project work as needed.
Required Qualifications:
  1. Master's degree in Library Science, Information Science or related information technology required.
  2. 3-5 years related work experience required.
  3. Two to three years professional experience in library/information science in a scientific/medical setting.
  4. Proficiency in biomedical information databases and end-user search systems, including PubMed, CINAHL, NCBI and MEDLARS databases.
  5. Working knowledge of NLM classification, MESH, DOCLINE, Serhold and QuickDOC.
  6. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
Preferred Qualifications:
  1. Strong instructional skills with all levels of teaching (beginning to advanced).
  1. Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
  2. Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
  3. Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
  4. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
  5. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus
EOE Statement



As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

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