Administrative Director - BIDMC Cancer Center & Division of Hematology
Department Description: In collaboration with the Hematology Division Chief and the Department of Medicine's Chief Administrative Officer, this position leads operational and administrative initiates in identified services (ambulatory, clinical, educational, research) in order to achieve set goals. Responsible for strategic planning, educational and financial operations, budget management, improvements in access, overall customer satisfaction, communication, clinical service delivery, operating efficiency, faculty and staff development. Assumes accountability for success of such initiatives through identified measurable goals and pertinent data. Assumes full responsibility for budget development and monitoring for both Harvard Medical Faculty Physicians and Beth Israel Deaconess Medical Center.
Job Location: Boston, MA
Req ID: 37475BR
Job Summary: Will serve a dual role of Administrative Director of the BIDMC Cancer Center and the Division of Hematology and Hematologic Malignancies. Works collaboratively with scientific, clinical, and administrative leaders at BIDMC to coordinate, oversee, and manage a variety of academic, research, and business initiatives and operations within the BIDMC Cancer Center. In a dyad partnership with the Division Chief, the position also responsible for the overall development, administration, leadership, and direction of daily operations, business processes, fiscal management, and strategic objectives of the Division of Hematology and Hematologic Malignancies.
- Coordinates, oversees, and manages the academic, research, and business operations of the BIDMC Cancer Center. Works collaboratively with the Departments/Divisions and stakeholders that make up the Cancer Center to implement strategy and facilitate service line planning.
- Fiscal responsibility for the centralized Cancer Center budget. Oversees special purpose funds, advising on availability and use of funds, authorizing expenditures, and assigning them to the appropriate budget or fund account. In partnership with Development, designs and implements programs to increase donor support of the BIDMC Cancer Center.
- Operational oversight for the Cancer Clinical Trials Office, Institute for RNA Medicine, and the Tumor Registry.
- Responsible for regulatory and accreditation activities associated with the Cancer Center. Collaborates with the Cancer Center Director of Quality on QI initiatives.
- Functions as an administrative dyad to the Director of the Cancer Research Institute and provides administrative oversight of Cancer Center research faculty recruitments. Participates in planning and execution of network-wide Cancer Center initiatives, including administrative oversight for symposiums and lectures.
- Responsible and accountable for operations in designated departments/divisions. Participates in long-range planning, development of departmental/ambulatory divisional goals, strategic plans and objectives, personnel, resources, space and equipment needs, and decisions. Develops policies/procedures for the division and ambulatory services.
- Develops a highly functioning practice model and a system of reviews to ensure optimal patient care delivery. Works with interdisciplinary teams to improve access through efforts aimed at increasing capacity to support demand and growth. Responsible for patient satisfaction and related action plans. Identifies and acts on issues that affect the delivery of patient care.
- Develops and manages budgets. Analyzes volume statistics, collections, research support, and makes financial forecasts. Works with Fiscal, IS, managers, and staff, to support charge ticket entry, co-pay collections, and referral management to ensure that they interface and credit appropriately. Monitors billing trends; acts as a liaison with professional billing company and Compliance.
- Appoints, develops, supervises, and evaluates practice managers, division administrators and nurse leaders in designated areas. Coordinates recruitment of clinical and research faculty and participates in confidential salary planning.
- Jointly oversees the operations of the training program. Ensures that the fellowship program follows all ACGME guidelines. Ensures that division activities and records meet standards of accrediting, regulatory, and reimbursement agencies (TJC, OSHA, DPH, etc.). Monitors and reviews activities for quality control and performance improvement. Monitors safety and risk management training.
- Has the authority to direct and support managers with functional area responsibilities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 7 Indirect Reports: More than 100
- Has full responsibility for planning, monitoring and managing budgets for multiple departments.
- Bachelor's degree required. Master's degree in MBA, MPH, Healthcare Administration preferred.
- 5-8 years related work experience required and 5-8 years supervisory/management experience required
- Proficient in the area of process improvement and system redesign.
- Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
- Cancer Center experience (cancer related discipline with some responsibility for research activities).
- Experience in data and systems analysis, quality management/performance improvement.
- Decision Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.
- Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
- Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources.
- Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
- Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
- Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.
- Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally