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Laboratory Education Director

Department Description: Every day, Beth Israel Lahey Health helps the people, families and communities we serve to live healthier lives.

Our teams collaborate to deliver exceptional care for every aspect of your health — from primary care to specialty providers, from research labs to hospitals and beyond.

Our care is informed by world-class research and education. We share a commitment to delivering the best care in every community we serve.

This position supports the Beth Israel Lahey Health Labs department.

Job Location: Westwood, Massachusetts

Req ID: 43813BR

Job Summary: Under the direction of the Beth Israel Lahey Health Laboratory Executive Team, the Laboratory Education Director leads system-wide laboratory education, training, competency and oversees Academic Affiliations for all hospitals within the Beth Israel Lahey Health systems.

Essential Responsibilities:
  1. Understands and assesses CAP standards for competency and training and applies to all member hospitals. Oversees, coordinates and standardizes all competency programs. Develops and implements a competency program system-wide. The program will need to encompass all six methods of assessment for annual and 6 month competencies with proper documentation.
  2. Develops a team of clinical education and competency liaisons from each of the member hospitals. Leads regular meetings to review education, training and competency programs throughout the system.
  3. Develops and implements training programs and documentation for new employees and float employees.
  4. Develops a float pool of laboratory professionals. Maintains a list of laboratory professionals employed by the member hospitals trained, with competency assessed at a second member hospital. Works with system director and hospital directors to develop a float pool. Implements policies and procedures for initiating float pool staff when there are unexpected staffing shortages.
  5. Implement a continuing education program for all employees including MT, MLT, Phlebotomists, Cytologists, Histologists and Pathologists.
  6. Research available online webinars, present webinars and online training.
  7. Coordinate with universities, technical colleges, and outside institutions to provide clinical rotation sites for various students.
  8. Assess our current affiliations and explore new affiliations. Determine what clinical rotations are available and the number of students that can be accommodated throughout the system. Clinical rotation may include Clinical Laboratory Scientist, MLT, Phlebotomy, Histology and Cytology. Regular meetings will be scheduled with different institutions. Standardize policies, procedures and guidelines.
  9. Develop and implement a program to transition Bachelor of Science graduates to Clinical Laboratory Scientists by determining work requirements, candidate criteria and evaluation process. Develop a marketing plan for the program.
  10. Develop a framework for a career ladder, job description, process for application, and acceptance process. Develop criteria for advancing on the ladder and criteria for maintenance.
Required Qualifications:
  1. Bachelor's degree in Medical Technology required. Master's degree in Laboratory Science or Healthcare Administration preferred.
  2. MLS certification is required.
  3. 1-3 years related work experience required in managing laboratory training programs.
  4. Knowledge of laboratory competency standards.
  5. Experience in laboratory education
  6. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
  1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
  2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
  3. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
  4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
  5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
  6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
  7. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
  8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
EOE Statement



As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

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