Behavioral Health Manager
Department Description: Population Health within Beth Israel Deaconess Care Organization.
Beth Israel Deaconess Care Organization (BIDCO) is a value-based physician and hospital network and an Accountable Care Organization (ACO). With its corporate office located in Westwood, Mass., BIDCO offers physician groups and hospitals the structure to contract, share risk, and build care management systems together, with the goal of providing the highest quality care in the most cost-efficient way.
Job Location: Westwood, MA
Req ID: 26092BR
Job Summary: Responsible for leading the Beth Israel Deaconess Care Organization (BIDCO) Behavioral Health programs including the BH consultation program as well as Community Partner (CP) programs. Responsible for developing, leading and participating in the BIDCO BH program. This includes coordination of enrolled patients' behavioral care, consulting with Psychiatrists and PCPs to develop a care plan to serve patients' needs with emphasis on medication management. The BH Manager also leads the BIDCO CP program which includes implementing the policies and procedures of the program with the stakeholders including community partners, providers and health plan.
- Coordination of CP and BH programs including interfacing with CPs, BH providers, patients, and PCPs.
- Participation in BH program implementation.
- Direct and telephonic contact with patients for assessments, support, and modification of care plans.
- Coordination between patients, PCPs, psychiatrists and other BH providers.
- Master's degree in Social Work, Psychology, Nursing or related field required.
- 3-5 years related work experience required in outpatient or inpatient.
- LICSW, LMHC, or RN license required.
- Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
- Experience in developing behavioral health protocols preferred.
- Certification relevant to areas of clinical practice in behavioral health highly preferred.
- Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
- Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
- Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
- Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
- Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
- Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
- Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.
Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus