Applications Systems Analyst I
Department Description: Beth Israel Deaconess Medical Center Department of Emergency Medicine, Boston Massachusetts. The Application System Analyst serves as a critical member of the Telehealth Work Group. The System Analyst serves as a consistent presence in all aspects of the implementation, training and support of the EM telemedicine application, BIDMC onDemand, Virtual Urgent Care. This is a key role responsible for driving the project to a successful go-live and then to provide ongoing support.
This position will be located in Westwood, MA.
Job Location: Westwood, MA
Req ID: 28231BR
Job Summary: Participates in activities related to system implementation and provides ongoing application support.
Department Specific Job Responsibilities:
- Supports implementation of detailed project plan for implementation of Telemedicine program under the direction of the Project Manager. Supports project launch plans and facilitates launch activities; Ensures adequate support available to providers during launch period.
- Supports project team administratively taking meeting minutes, preparing and distributing agendas, meeting coordination and scheduling. Other activities as identified by Project Manager and project team. Schedule physician to physician presentation/meetings with APG and other PCP Pods as appropriate.
- Schedules physician to physician presentation/meetings with APG and other PCP Pods as appropriate
Serves as initial contact to e-commerce; e prescribing, SnapMD and other vendors for level one issue resolution.
- Monitors and manages e-commerce refunds for aborted patient visits and MD identified refunds. Maintains MD call schedule using Tangier application. Escalates schedule gaps to MD Project Sponsor. On-boards new MD providers.
Coordinates and facilitates MD provider training. Assist with lost password and system access issues. Ensures compliance training for all providers.
- Monitors and resolves patient support issues in the BIDMC OnDemand application support mailbox, phone, mail, and coordinate with SNAP MD vendor support to professionally resolve issues. Generates Medical Record Numbers for SNAP MD visits where patient does not have an existing WebOMR MRN. Prints, scans and verifies that all patient visits are uploaded successfully into WebOMR.
- Participates in implementation of applications in conjunction with others to meet the unique requirements of the department and/or institution.
- Partners with team members to assess and document current state workflows and to design future state workflow. Participates in team meetings, trainings, and related project activities, including meeting preparation and other project documentation.
- Participates in testing system functionality, including interfaces, reports and queries, through appropriate phases ' unit, integrated, parallel, pilot and production.
- Provides training to designated trainers and end users. Assists in the preparation of training materials.
- Participates in application go-live activities including staffing, training, and troubleshooting.
- High School diploma or GED required. Bachelor's degree preferred.
- 1-3 years related work experience required.
- Position requires carrying a pager.
- Access to patient clinical information which requires the highest level of professionalism and discretion. All patient confidentiality agreements and expectations are fully applied to this position from HMFP and BIDMC.
- Possess outstanding customer service skills, be part of a team and self motivated, and flexible in terms of initial program needs, meeting locations and job functions.
- Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
- Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
- Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
- Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
- Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
- Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
- Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
- Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
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