Department Description: Beth Israel Deaconess HealthCare is a network of more than 100 highly-skilled primary care physicians and specialists who are affiliated with the renowned Beth Israel Deaconess Medical Center in Boston, Beth Israel Deaconess Hospital-Needham, Beth Israel Deaconess Hospital-Milton and Beth Israel Deaconess Hospital-Plymouth. Our Central Office is located in Needham, MA.
Job Location: Needham, MA
Req ID: 31500BR
Job Summary: The Social Worker is a member of a dynamic, fast-paced social work team supporting the behavioral health and substance abuse needs of Beth Israel Deaconess HealthCare (BIDHC), a large network of primary care practices. The team responds to referrals of patients with unmet behavioral health needs through telephonic outreach. The Social Worker will complete assessments and match patients with appropriate behavioral health resources. The Social Worker will contribute to the development and delivery of behavioral health focused training sessions to primary care staff and providers and may additionally provide in-person triage of referred patients within the primary care practice setting.
- Screen and triage referred patient requests for assistance around behavioral health, substance abuse, domestic violence, psycho-social stressors and/or concerns around aging at home. Upon receipt of referral, conduct thorough assessment of patient needs and provide information regarding appropriate community based resources.
- Communicate with patients telephonically and provide short-term intervention with the aim of connecting patients to community-based resources. Utilize motivational interviewing and problem solve around barriers to accessing necessary care. Partner with the multidisciplinary team to facilitate continuity of care planning.
- Assess patient needs during high-risk moments including concerns of suicidality, psychosis, elder abuse and domestic violence. Work collaboratively with the care team to create a plan to ensure patient safety. Provides timely and appropriate communication and documentation in the patient medical record.
- Work collaboratively with social worker team to maintain and update database of community-based resources. Maintain up to date knowledge and utilize available behavioral health resources, including partial programs and substance abuse treatment options.
- Serves as a content resource for multidisciplinary staff and mentor/trainer to less experienced staff. Encourages an environment of idea sharing and feedback. Provides consultation and education regarding psycho-social and behavioral health issues affecting patient care. Advises and addresses ethical and risk management issues in a timely manner.
- Master's degree in Social Work required.
- License Lic Clinical Social Worker required., or Preferred: LICSW
- 1-3 years related work experience required.
- Strong assessment skills and experience with behavioral health and substance abuse.
- Experience working with elderly populations and diverse, mixed income populations.
- Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
- Fluent in Spanish or Vietnamese languages.
- Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
- Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
- Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
- Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
- Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
- Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
- Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Employees in this job must be competent to provide patient care to the following age groups: Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus