Orthopedic Technician/Practice Assistant (Monday-Friday 8:00am-4:30pm)
Department Description: Beth Israel Deaconess Hospital−Needham (BID−Needham) is a licensed 58-bed acute care community hospital. BID−Needham has served residents in Needham, Newton, Dedham, Dover, Medfield, Sherborn, Wellesley, Westwood and other surrounding communities for more than 100 years. The hospital has been recognized by several organizations for quality and safety, including the Gold Seal of Approval® from The Joint Commission and a first-place Accountable Care Compass Award from the Massachusetts Health & Hospital Association (MHA).
BID−Needham is part of Beth Israel Lahey Health, a new health care system that brings together academic medical centers and teaching hospitals, community and specialty hospitals, more than 4,000 physicians and 35,000 employees in a shared mission to expand access to great care and advance the science and practice of medicine through groundbreaking research and education.
BID Needham has had a direct affiliation with Beth Israel Deaconess Medical Center since 2000, facilitating the clinical integration of staff and resources in emergency medicine, hospital medicine (hospitalists), cardiology, radiology, orthopaedics, pathology, as well as many surgical services and oncology housed in the Beth Israel Deaconess Cancer Center and Surgical Pavilion.
Job Location: Needham, MA
Req ID: 40670BR
Job Summary: Responsible for fabricating, fitting, adjusting and removing mobilization and immobilization devices used in the treatment of a wide variety of neuro-musculoskeletal conditions. Reports to referring physicians for patient care issues and to the Director for administrative and programmatic issues. When acting in the capacity of Practice Assistant, encompasses both administrative support and medical assistant support to their designated specialty clinic. Position is responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.
- Applies, fits, adjusts and removes simple and moderately complex plaster and synthetic braces, casts, splints and assistive devices.
- Chooses appropriate casting materials considering patient's age, activity level, cognition and ability to perform skin care.
- Assists physicians in a wide range of sterile and non-sterile clinic and bedside procedures: removal of wires, pins, fixators, dressing or cast changes.
- Educates other providers both inter and intra departmentally about casting, splinting, traction techniques, and other aspects of orthopedic technology.
- Trains other providers to carry out or assist with specific procedures.
- Acts as a resource for staff regarding multiple aspects of orthopedic technology.
- Instructs patients, families, caregivers or co-workers in the proper care and maintenance of casts, splints and orthopedic appliances and precautions for wear.
- Trains patients to ambulate using assistive device on even and uneven surfaces.
- Supports Supervisor with maintenance of equipment, inventory and stocking of supplies.
- Performs administrative functions such as billing for DME.
- High School diploma or GED required. Vocational or Technical training in Orthopedic Technology preferred.
- Certificate 1 Basic Life Support required.
- 1-3 years related work experience required.
- Knowledge of the application and adjustment of simple and moderately complex plaster or fiberglass casts, splints and orthotic devices as generally acquired through at least 2 years of related job / technical experience.
- Knowledge of basic human anatomy and techniques to align fractured bones or position body parts for proper casting; fracture healing and complications; wound healing and complications; principles of aseptic techniques; principles of skin care as generally acquired with 2+ years of related experience.
- Demonstrated success in providing support or patient care services in a health care setting where strong organizational skills, multi-tasking, confidentiality, and high degree of professionalism were required.
- Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
- Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
- Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
- Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.
- Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
- Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
- Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
- Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Physical Nature of the Job:
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
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