Department Description: Affiliated with the world-famous Joslin Diabetes Center, specialists in our program provide treatment for adult diabetes and endocrinology, nutrition counseling, and patient education. Sharing a new outpatient clinic makes it more convenient for patients to receive wound care, specialized care for diabetes and other endocrine disorders, and laboratory services all in one location. Our center is located less than a mile from Beth Israel Deaconess Hospital–Needham at 145 Rosemary Street in Needham. This gives patients easy access to hospital-based services at BID–Needham and, when needed, a quick referral to Beth Israel Deaconess Medical Center in Boston. For more than two decades, patients with diabetes and other endocrine disorders have received quality care at the Joslin Center for Diabetes and Endocrinology at Beth Israel Deaconess Hospital–Needham. Affiliated with the world-renowned Joslin Diabetes Center in Boston, our Center provides comprehensive evaluation and treatment of endocrine disorders, including diabetes and thyroid, adrenal and pituitary diseases, and bone and calcium abnormalities. The American Diabetes Association has recognized the Joslin Center at BID–Needham for meeting the national standards for diabetes self-management education.
Job Location: Needham, MA
Req ID: 31785BR
Job Summary: Assists with the patient assessment, preparing patient for clinic visit and ensuring the highest quality of care for patients seen in the clinic through support of the clinic staff.
- Obtain patient's most recent labs and medical records from PCP and/or Careweb for upcoming appointments.
- Obtain necessary referrals from physicians' offices prior to appointment.
- Register all new patients in both NextGen and Meditech and schedule all patient appointments in both Meditech and NextGen systems.
- Conduct assessment of patient prior to provider appointment including vital signs, blood sugar, body weight, A1c and medication history - all to be documented in the EMR.
- Promptly initiate treatment for hypoglycemia using ¿Rule of 15¿ when patient's blood sugar under 70 while at clinic.
- High School diploma or GED required.
- Certificate 1 Medical Assistant Certificate required.
- 0-1 years related work experience required.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively communicate with patients and families, clinicians, clinic team and the community.
- Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
- AHA BLS Certification or equivalent.
- Experience in Phlebotomy.
- Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
- Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
- Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
- Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
- Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
- Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
- Customer Service: Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.
Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Physical Nature of the Job:
Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.