Community Practice Assistant-Extended Care Community Program
Department Description: The BIDHC Extended Care Community Program (ECCP) consists of Primary Care support to Sub-Acute/nursing home, assisted living, and home visit programs located in the greater Boston area. The ECCP program provides care for patients in 50+ locations throughout the post-acute care environment.
Job Location: Needham, MA
Req ID: 37061BR
Job Summary: The Community Practice Assistant answers calls from or regarding community patients consisting of residents of nursing facilities, assisted living facilities, elder housing facilities, and persons homebound due to frailty.
- Resolves non-urgent requests immediately over the phone whenever possible. Gathers pertinent information when taking a message for a provider and sends it via Telephone Encounter in ECW or via paging system. Documents process/resolution in the patient electronic medical record.
- Prioritize calls for urgency and pages providers as necessary.
- Confirms eligibility and enters demographic information for new patients. Sends forms and information about the house calls program to new patients' families. Answers new patient inquiries.
- Processes requests from families, patients, providers and specialists for test results and information from patient records. Processes prescription requests from families, patients, providers and pharmacies.
- Orders labs, diagnostic tests, visiting nurse services, physical therapy and durable medical equipment for community patients, as requested by our providers or housing facilities.
- High School diploma or GED required.
- Certificate 1 Medical Admin Assistant Cert preferred.
- 0-1 years related work experience required.
- Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
- One year experience in a healthcare or service/hospitality environment.
- Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
- Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
- Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
- Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
- Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
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