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Community Practice Assistant-Extended Care Community Program

Department Description: The BIDHC Extended Care Community Program (ECCP) consists of Primary Care support to Sub-Acute/nursing home, assisted living, and home visit programs located in the greater Boston area. The ECCP program provides care for patients in 50+ locations throughout the post-acute care environment.
This position will support clinicians, 6 MDs, and 15 APP's with day-to-day office workflow.

Job Location: Needham, Massachusetts

Req ID: 46123BR

Job Summary: The Community Practice Assistant answers calls from or regarding community patients consisting of residents of nursing facilities, assisted living facilities, elder housing facilities, and persons homebound due to frailty.

Essential Responsibilities:
  1. Resolves non-urgent requests immediately over the phone whenever possible. Gathers pertinent information when taking a message for a provider and sends it via Telephone Encounter in ECW or via paging system. Documents process/resolution in the patient electronic medical record.
  2. Prioritize calls for urgency and pages providers as necessary.
  3. Confirms eligibility and enters demographic information for new patients. Sends forms and information about the house calls program to new patients' families. Answers new patient inquiries.
  4. Processes requests from families, patients, providers and specialists for test results and information from patient records. Processes prescription requests from families, patients, providers and pharmacies.
  5. Orders labs, diagnostic tests, visiting nurse services, physical therapy and durable medical equipment for community patients, as requested by our providers or housing facilities.
Required Qualifications:
  1. High School diploma or GED required.
  2. Certificate 1 Medical Admin Assistant Cert preferred.
  3. 0-1 years related work experience required.
  4. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
Preferred Qualifications:
  1. One year experience in a healthcare or service/hospitality environment.
  1. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
  2. Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
  3. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
  4. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
  5. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
EOE Statement



As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

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