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Internal Communications Manager

Department Description: This role is providing support and direction on the Beth Israel Lahey Health (BILH) Marketing and Communications team.
The Internal Communications Manager will work with BILH Beverly Hospital, Addison Gilbert Hospital and Anna Jaques Hospital! This position will require some on site in the hospitals.

Job Location: Burlington, Massachusetts

Req ID: 43791BR

Job Summary: Reporting to the Director of Internal Communications, the Internal Communications Manager plays in integral role in fostering an informed and engaged workforce that feels strongly connected to Beth Israel Lahey Health's mission and values. This individual develops and implements strategic internal communications strategies designed to inform and engage employees and physicians, focusing on one or more assigned hospital(s) and/or business unit(s).

The Internal Communications Manager serves as the primary point of contact for hospital and/or business unit presidents and other leaders related to communications with physicians and employees. He/she/they also builds positive relationships with hospital and/or business unit leaders, clinicians and staff in order to informed about and engaged in local initiatives and priorities. He/she/they must be comfortable and confident engaging with hospital and business leaders, as well as physicians and employees, on issues related to internal communications and employee engagement.

Essential Responsibilities:
  1. Partnering with colleagues in Internal Communications to articulate and strengthen BILH's organizational culture and to foster employee engagement.
  2. Developing and implementing communications strategies designed to inform and engage diverse internal constituencies at assigned hospital(s) and/or business unit(s). Creating content and deliverables to support those strategies. Continuously evaluating the effectiveness of those internal communications strategies and adapt accordingly.
  3. Building positive and collaborative relationships with hospital and business unit leaders, physicians and staff to ensure awareness about local and BILH system-level initiatives, news and priorities.
  4. Helping foster alignment of communications strategies, tactics and resources across BILH's hospital business units in order to build a strong organizational culture and promote consistency.
  5. Overseeing the strategic hospital and/or business level use of internal communications vehicles, including (but not limited to) intranets, community-wide emails, newsletters, digital signage, talking points and videos.
  6. Writing and editing internal communications copy for assigned hospitals and/or business units.
  7. Contributing to a client-centric operating model, providing proactive and responsive service and support for assigned hospitals and business units.
  8. Working collaboratively with colleagues in Internal Communications; Media Relations; Clinical Marketing; Branding and Consumer Engagement; and Marketing Intelligence & Personalization to ensure alignment and consistency across internal and external communications and marketing channels.
  9. Staying up-to-date on national trends and best practices in internal communications and employee engagement.
  10. Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: None Indirect Reports: None

Required Qualifications:
  1. Bachelor's degree required.
  2. 3-5 years related work experience required in Internal Communications and 0-1 years supervisory/management experience required
  3. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
Preferred Qualifications:
  1. Health care experience.
  1. Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
  2. Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
  3. Independence of Action: Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction.
  4. Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
  5. Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
  6. Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
  7. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
  8. Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
EOE Statement



As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

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