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Senior Business and Operations Analyst

Department Description: This position reports to the Vice President – Ambulatory Services. Ambulatory Services is responsible for defining and implementing best practices for ambulatory service delivery and for promoting operational excellence and regulatory compliance across the 100+ BIDMC ambulatory settings. Areas of focus include service excellence, patient access, revenue cycle, clinical operations, call centers and metrics/measurement.

Healthcare experience strongly preferred.

Job Location: Boston, Massachusetts

Req ID: 40212BR

Job Summary: The Senior Business and Operations Analyst is responsible for supporting the Vice President - Ambulatory Services in providing analytic and project support across the BIDMC ambulatory settings and clinical services. As a business partner to the operating units that comprise the Division, the Senior Business and Operations Analyst will advance the development of reports and analytics to achieve operational and financial goals.

Essential Responsibilities:
  1. Provides support during the annual budget planning process which encompasses over 200 cost centers.
  2. Operates as a business partner to the clinical areas that may require ad hoc analysis or ongoing business support.
  3. Facilitation of reporting that explains trends and variance impacting financial performance.
  4. Provides support for business planning decisions, resource requests, and provides ongoing look back analysis to confirm actual performance is consistent with expectations.
  5. Serves as the Division lead for utilizing and supporting the Action OI operational database to include data integrity, report development/distribution, benchmarking, education, resource utilization, and staffing plan development.
Required Qualifications:
  1. Bachelor's degree required. Master's degree preferred.
  2. 1-3 years related work experience required.
  3. Work requires verbal, analytical and interpersonal skills.
  4. Ability to meet tight deadlines.
  5. Excellent organizational, prioritizing and communication skills.
  6. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
  1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
  2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
  3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
  4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
  5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
  6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
  7. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
  8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
EOE Statement



As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

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