Room Service Assistant
Department Description: This would be for the evening shift typically 4:00 p.m. - 8:00 p.m.
The Food Services Department is a dynamic place to work where our top priority is serving high quality, delicious food with caring service. We take pride in feeding our patients, visitors and hospital staff members every day while exhibiting our CARES culture of Compassion, Accountability, Respect, Enthusiasm and Service. We strive to reach high levels of satisfaction and measure this through Press Ganey and retail satisfaction surveys. The department works to continuously improve in all areas of our operation and our frontline team members regularly provide solutions to help us succeed. Ensuring food safety and a safe work environment are a central focus for our team and everyone plays a role in achieving positive results.
The position hours within the department vary but operations begin at 5:30 am and end at 11:30 pm 365 days per year. Weekends and holidays are rotated between all staff and everyone is an essential employee expected to arrive for their shifts during emergency essential situations including inclement weather.
Job Location: Boston, MA
Req ID: 26246BR
Job Summary: The Room Service Assistant ensures a high-level of patient satisfaction with regard to customer service, quality of food, accuracy of the menu, timeliness of tray delivery and pick up, among other services offered within the department. This position performs clerical and computer duties in order to provide high-quality meal service to assigned patients.
- Delivers patients' meals directly to the patients or other Room Service Associates on the nursing units. Prepares the patients' bedside table for meal delivery. Measures/records patients' intake information, as required by physicians order or nursing standards of care. Responds to questions from patients and /or family members regarding meals and/or menu selection process.
- Utilizes the At Your Request Room Service Dining computerized scanner to track meals' status. Retrieves soiled trays from patient rooms and nursing units and return them to the dish room. Inspects trays for patients' belongings, medical devices or medications. When needed, assists patients in their rooms with completion of their menus, using the Scribbler tablets.
- Visits patients as necessary when a change has been made in a patient's meal selection. Allows patient input into revision of the menu as appropriate. Communicates any special needs or requests of patients or nursing to the appropriate Diet Technician or Dietitian (i.e. education, food consistency changes, food allergies, compliance with diet order, meal acceptance, etc.).
- Prepares floor stock sheets according to established par levels. Gathers, delivers and puts away floor supplies in the nursing units kitchen. Rotates stock and discards outdated perishables. Keeps nursing kitchens and kitchen equipment clean and organized fill out HACCP sheets.
- Mixes tube/special feedings according to item specific directions. Portions and labels tube/special feedings/supplements accurately. Maintains the clean and sanitary condition of the formulary room and equipment. Inventories supplements and formulary supplies in the store room prepares order list as necessary.
- Some High School required.
- 0-1 years related work experience required.
- Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
- Customer service experience.
- Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
- Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
- Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.
- Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
- Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
- Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
- Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
- Customer Service: Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.
Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus