Revenue Development Project Specialist
Department Description: We are conveniently located at 1135 Tremont St. Our offices are tucked in neatly next to the college campus of Northeastern University. Within walking distance are Symphony Hall, the Huntington Theater, the New England Conservatory of Music, and the Museum of Fine Arts. If it’s a nice day, we are just a home run trot away from Fenway Park.
For easy access to the rest of city and the suburbs, both the Commuter Rail and the Orange line are located right next door.
Our department offers flexible hours, casual dress and the panache of working for a world class medical institution.
We take pride in supporting the patient first mission of Beth Israel Deaconess by managing the revenue cycle and offer an incentive program to all employees to encourage the best financial results possible.
Our department offers diverse professional opportunities by interacting and supporting clinical area operations, by implementing cutting edge systems and by our commitment to a work/life approach to business.
Come work and grow with the Revenue Cycle Department of Beth Israel Deacones
Job Location: Boston, MA
Req ID: 30779BR
Job Summary: Brainstorms and identifies both change and revenue opportunities. Prioritizes and coordinates the implementation of such for the purpose of enhancing revenue, improving operational processes, establishing controls, minimizing rework and to ensure the financial integrity of the institution by accomplishing Revenue Cycle Operation goals. Reviews/analyzes the scope of operations through data mining, procedural analysis, unit observation, targeted interviews, assessment/development of both in-house systems and the value of acquiring advanced technology that may enhance the bottom line. Manages the project cycle from conception to rolling out solutions and includes organizing siloed groups, kick starting the work, determining progress, maintaining momentum, and supervising the project team deliverables.
- At the direction of the Senior Director of Revenue, designs reports utilizing various tools which meet the criteria set out in the project plan. Creates databases as needed to track, work list, manage and report on many of the daily functions of Revenue Cycle.
- Creates complex queries, drafts summaries, provides anecdotal examples and explains complex processes. Interprets data, makes hypotheses, proves findings and communicates to audiences of various levels and experience.
- Creates, compiles and analyzes components of net revenue in order to assist the Senior Director in making recommendations to the Chief Financial Officer on validity of monthly, annual and budgeted net revenue for BIDMC. Analyzes and reports monthly payer case-mix data to management with explanations for significant changes month to month.
- Drafts project plans, maps timelines, identifies milestones and flags potential risks. Initiates projects, coordinates participants, generates momentum, advances progress and conducts post implementation analysis. Manages scope creep, communicates project status, and foresees and controls potential risks/obstacles.
- Identifies key players and acts as a liaison to systems, clinics, and operations to build processes, improvements and fixes that are mutually beneficial to Revenue Operations and Clinical Patient areas. Works closely with leadership and operational staff to evaluate processes with Patient Access and Financial areas and provides recommendations to redesign and improve them.
- High School diploma or GED required. Bachelor's degree preferred.
- 5-8 years related work experience required.
- Must be dynamic and possess the professional skills to articulate goals, oversee and steer potential participants so they understand their roles, scope, goals and deadlines that are the key to project success. Well-developed organizational skills, including the ability to manage multiple tasks and functions effectively and calmly in a deadline-oriented environment.
- Experience and comfort with manipulating large amounts of data for the purpose of breaking it down into manageable pieces and identifying trends.
- Experience and working knowledge of Government, Third Party Billing practices and payer specific reimbursement rules. Must have a working knowledge of billing flow.
- Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
- Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
- Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
- Team Work: Ability to lead and direct multiple collaborative teams for large projects or groups both internal and external to the Medical Center and across functional areas. Results have significant implications for the management and operations of the organization.
- Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally