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Reference Lab Testing Manager--Pathology

Department Description: The sendout section of our laboratory processes over 600 samples per day; 2 shifts per day and weekends. There are 5 FTEs supporting this function. Sendouts are processed for both the clinical lab and the surgical pathology section of the department. We interact significantly with our reference lab providers.

This position is M-F, 8.30-5P.

Job Location: Boston, MA

Req ID: 32001BR

Job Summary: The Reference Lab Testing Manager is responsible for effective management of referral laboratory testing (Sendouts). This includes management of staff, workflow, work quality, billing, and vendor relationships. The following statements are intended to describe the general nature and level of work being performed by the individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of this position.

Essential Responsibilities:
  1. Hires, trains, coaches, and mentors referral testing staff. Monitors staff performance, provides regular feedback. Acknowledges good performance and coaches staff who are under performing. Undertakes corrective action as required with guidance from Human Resources. Completes performance reviews in a timely manner. Addresses employee concerns and suggestions to maintain high morale.
  2. Monitors work volumes and ensures proper staffing to meet demand and turn-around time expectations. Develop reports as required to facilitate processes. Work oversight includes but not limited to: logging specimens into computer system for tracking, packaging of specimens, uploading of test results into computer system, validation of work, and review of pending report.
  3. Work with staff and functional managers to investigate and resolve operational problems including errors. Communicate timely to leadership and any stakeholder impacts. Develop and communicate lessons learned.
  4. Writes, implements, and maintains policies and procedures including specimen processing, tracking, resulting, and system maintenance (test menu). Ensure staff adheres to all applicable Pathology department policies including specimen handling.
  5. Develops and maintains a robust quality management program critical to operations due to vast menus of tests, unique specimen requirements, and various shipping and information processes.
  6. Communicates upcoming changes and the overall state of the Pathology Department and the Medical Center to their staff. Empowers employees to meet the expectations of the Medical Center. Partners with the section Medical Director(s) to ensure patient care needs are met; and, serves as a liaison between the medical and technical staff.
  7. Participates in strategic planning for the Pathology Department ensuring smooth transitions to future operations. Serves as a member of interdepartmental work groups and committees and provides feedback to peers.
  8. Participates in continuous quality improvement for the department and medical center. Collects and presents data to identify the need for corrective actions and evaluate the effectiveness of the actions. Monitors professional advances in the field and evaluates against current processes to provide best practices.
  9. Responsible for understanding and monitoring department expenses. Track vendor invoices and monitor pricing and contracts. Reports any operations changes and concerns that could have financial impact to operations.
  10. Has the authority to direct and support managers with functional area responsibilities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 7 Indirect Reports: None

  11. Has full responsibility for planning, monitoring and managing department budget.

Required Qualifications:
  1. Bachelor's degree required. Bachelor's degree in focus in life sciences or business administration preferred.
  2. Registration ASCP Registered preferred., and Certificate 1 NCA Certification preferred.
  3. 3-5 years related work experience required in laboratory work experience, in a reference lab setting preferred. and 3-5 years supervisory/management experience required
  4. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
  1. Decision Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.
  2. Problem Solving: Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.
  3. Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources.
  4. Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
  5. Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
  6. Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
  7. Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.
  8. Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

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