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REDCap Applications Specialist

Department Description: Research & Academic Affairs - ARC

Job Location: Boston, MA

Req ID: 38297BR

Job Summary: Interfaces with Research, QI and Academic Community to educate, support and manage the REDCap electronic data collection system hosted by BIDMC Research.

Department Specific Job Responsibilities:
  1. Work closely within a focused team to support Faculty and research study staff in the use of REDCap for data capture and management of clinical research studies (Quality Improvement data capture projects will also be part of the support structure)
  2. Principle support of the REDCap systems (Children's and BIDMC) including software updates, troubleshooting, project setups, user training and support. Act as primary representative to the Vanderbilt REDCap team for enhancements, bugs and annual meetings. Travel to corporate and research sites for meetings with investigators, stakeholders, governance teams, and Academic Computing team members.
  3. Serve as primary point of contact for the research community, Research administration, vendors and Academic Computing team members for all aspects of the REDCap Service, including tracking and managing engagements, meetings, tasks; relationship management with clients; and fielding questions from governance bodies in high level use and purpose.
  4. Develop and present training for various audiences: technical training and workshops to investigators, study designers/managers in the development of data entry screens, consistency checks, CRFs and advanced feature sets (including scripting branching logic, and exports to statistical packages); demonstrations and overview presentations to security groups and IRBs.
  5. Responsible for handling customer issues and proactively driving their resolution. This includes, in connection with Academic Computing and other affiliate IT support groups, collaborating with vendors in delivering to their product/development teams' feedback and clear requirements of needed features or in troubleshooting user issues.
Essential Responsibilities:
  1. Collaborates with the project manager to create and maintain a project charter and plan with associated resources, milestones, and timeline needed to complete the project. Assists with development and maintenance of risk assessment & mitigation, communication, change management, and quality management project plans.
  2. Develops and implements go live plans, including task list, timeline, staffing coverage, disaster contingency & recovery plans, and communication. Assists in staffing for other departmental go live activities as needed
  3. Coordinates the kickoff and ongoing team meetings, prepare agendas, lead the discussions, and ensure meeting minutes are available for team members following the meeting.
  4. Leads in the creation of end user training materials and operational policies and procedures related to day-to-day application functionality.
Required Qualifications:
  1. Bachelor's degree required; higher training in research area preferred.
  2. 3-5 years related work experience required.
  3. 3-5 years of experience in managing individual eCRF/EDC or study subject recruitment projects with a CRO, clinical or academic environment
  4. Advanced knowledge of an EDC system such as REDCap, Velos, StudyTrax, and/or PhaseForward.
  5. Advanced technical computer skills as required for technical support specific to functional area and related systems.
Preferred Qualifications:
  1. Experience in project management and Information Systems with the automation of departmental and/or enterprise-wide systems; experience in data conversions, upgrades, testing, report writing and interface activities. Ability and willingness to travel within the Boston area to the multiple affiliate sites at Harvard, BIDMC, Children¿s and Joslin.
  2. Proven ability to work in a team-oriented, dynamic environment, developing flexible solutions to meet evolving requirements. Demonstrated ability to meet very short deadlines & multi-task in an extremely fast-paced work environment with little direct supervision. Demonstrated Excellence in project management skills with a strong commitment to customer service
  3. Knowledge of relational database structures and structured query language (SQL). Ability to deliver effective training programs and large group presentations in person, and via web, telephone or e-mail
  1. Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
  2. Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
  3. Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
  4. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
  5. Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

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