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Program Director - Emergency Care

Boston, Massachusetts

Department: BIDMC Emergency Cardiac Care Program

At Beth Israel Deaconess Medical Center our nurses make a difference each and every day. Here you will work in a collaborative environment where our patients come first. You are a patient advocate delivering compassionate care while ensuring safe nursing practices. We are Harvard with a heart and strive to build on our legacy of nursing excellence.

  • Full Time
  • Level: 1 + Years
  • RN License
  • Indeed

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  • 2,955

    nurses at BIDMC, ensuring
    every patient receives
    personalized care

  • 92%

    of our nurses have a
    bachelor's, master's,
    or doctorate degree

  • 130,000

    dollars in scholarships awarded annually for
    academic advancement
    in nursing


  • Collaboration

  • 401k/Retirement Savings

  • Continuing Education

  • Amenities

  • Health and Wellness Programs

  • $5 Red Sox Tickets

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Department Description: The Director for the Emergency Cardiac Care Program is responsible for the oversight of BIDMC's American Heart Associate ACLS/BLS/Heartsaver program including its budget, instructors and its affiliated sites. This position is also responsible for the overall education regarding emergency response and works closely with the Code Committee (and others) to identify opportunities for improvement and lead projects that result in organizational change.

Job Location: Boston, MA

Req ID: 41445BR

Job Summary: The Program Director of the Emergency Cardiac Care program is responsible for the operations of the BIDMC centralized and de-centralized American Heart Association Advanced Life Support (ACLS), Basic Life Support (BLS) and Heart Saver programs. The role also serves as the Training Site Coordinator which has oversight for the American Heart Association programs under BIDMC. Leads educational activities related to emergency clinical response and leads and oversees projects related to improving our response to clinical emergencies.

Essential Responsibilities:
  1. Allocates resources to achieve program goals and meet American Heart Association program requirements. Develops the class schedules, staffing pattern, personnel needs, and recruitment plan. Assumes full responsibility for the selection of staff with authority to evaluate, counsel, or terminate. Provides evaluation of staff workflow to promote workflow efficiencies.
  2. Develops and monitors annual program budget including salary and non-salary needs. Oversees deposits of funds from fees collected at courses. Oversees the management/purchasing of course supplies and necessary paperwork.
  3. Leads ongoing overall program evaluation (through formal and informal means) and redesigning/refining of program to ensure it meets the needs of internal and external customers. Encourages creativity and innovation in response to a need for change and provides leadership for the change process. Demonstrates leadership and influences others in both the internal and external environments.
  4. Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 7 Indirect Reports: 1-5
  5. Assists in planning, monitoring and/or managing budget in functional area of department.
Required Qualifications:
  1. Master's degree required.
  2. License Registered Nurse required., and Certificate 2 Basic Life Support required.
  3. 5-8 years related work experience required and 0-1 years supervisory/management experience required
  4. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
  1. Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
  2. Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
  3. Independence of Action: Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction.
  4. Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
  5. Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
  6. Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
  7. Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.
  8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
EOE Statement



As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement

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Let me just give you a quick overview of why it's different here. You'll be heard, respected, valued. Your ideas will be sought, your input welcomed. There's a real commitment to keeping it collegial and collaborative.

-Marsha M., RN, MS, Senior Vice President, Patient Care Services CNO

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