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Pharmacy Quality Improvement Program Manager


Department Description: Beth Israel Deaconess Medical Center (BIDMC) is part of Beth Israel Lahey Health, a health care system that brings together academic medical centers and teaching hospitals, community and specialty hospitals, more than 4,000 physicians and 35,000 employees in a shared mission to expand access to great care.

In addition to project management and quality improvement skills, the Quality Improvement Program Manager possesses hospital-based experience and extensive working knowledge of regulations on sterile compounding USP <797>, hazardous drug compounding USP <800>, controlled substance regulations and Joint Commission medication management standards.

Job Location: Boston, Massachusetts

Req ID: 40452BR


Job Summary: The Pharmacy Quality Improvement Program Manager, under the general supervision of the Director for Pharmacy Safety, Quality and Regulatory Affairs is responsible for the development and implementation of a pharmacy-wide quality program that is focused on improvement in pharmacy quality measures. High priority is placed on seeking opportunities for improvement or innovation.

Essential Responsibilities:
  1. Develops, maintains and implements a formal quality and performance improvement programs that are aligned with pharmacy regulatory requirements and best practices.
  2. Collects, analyzes, and reports data elements for key quality processes and outcomes to measure and ensure progress towards established goals is attained.
  3. Identifies opportunities for improvement using quality indicators then coordinate efforts to improve performance. Makes programmatic corrections when adequate progress towards goals is not being achieved.
  4. Educates pharmacy staff and other health care providers regarding quality and performance improvement processes and practices.
  5. Participates in departmental and hospital-wide policy development.
  6. In collaboration with the Director for Pharmacy Safety, Quality and Regulatory Affairs, serves as departmental advisor for the interpretation and compliance monitoring with relevant regulatory agencies.
  7. Assists in ongoing readiness and preparedness for regulatory site surveys.
  8. Conducts failure mode and effects analysis (FMEA) when high volume, high-risk opportunities are discovered.
  9. Designs and maintains a dashboard that includes quality indicator for contracted services.
  10. Performs other duties as assigned.
Required Qualifications:
  1. Bachelor's degree in Pharmacy required. Doctoral degree in Pharmacy (PharmD) preferred.
  2. License Massachusetts Pharmacist required., or immediate eligibility for licensure
  3. 5-8 years related work experience required.
  4. Working knowledge of state, federal laws and requirements by accrediting bodies.
  5. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Preferred Qualifications:
  1. Project management or program development experience a plus.
Competencies:
  1. Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
  2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
  3. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
  4. Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
  5. Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
  6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
  7. Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.
  8. Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus
EOE Statement

BIDMC is EOE M/F/VET/DISABILITY/GENDER IDENTITY/SEXUAL ORIENTATION

Vaccines

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement

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