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Medical Assistant

Department Description: The Division of Podiatric Surgery provides high quality, advanced foot and ankle care in a compassionate environment at eleven convenient office locations. We treat thousands of patients each year and perform specialized surgical procedures for a variety of simple and complex conditions.

Our foot surgeons are nationally and internationally known for their expertise in diabetic foot care and reconstructive foot surgery. We also conduct podiatry research to improve patient care and train the next generation of podiatrists.

The Medical Assistant supports the very busy Boston practice, which is heavily focused on wound care, but also provides reconstructive foots care, complex diabetic foot care, and sports medicine and trauma care. The MA works closely with the CPAs/MAs, RNs, practice reps, and podiatrists keeping this very busy clinic flowing. The ideal candidate must be a very organized, reliable team player, with strong communication skills.

Job Location: Boston, Massachusetts

Req ID: 43036BR

Job Summary: Supports smooth and efficient practice operations, while contributing to BIDMC's promise of providing extraordinary care. Communicates with patients, other employees and the general public in a courteous, helpful manner by phone and in person. In addition to medical assisting, provides administrative tasks as needed, including but are not limited to greeting, check-in, and scheduling. Assists patients who have physical and psychological limitations with ambulation and patient care functions. Reports to Practice Manager or RN with input from assigned Physicians, Nurses or other health care providers.

Department Specific Job Responsibilities:
  1. Supports a very busy podiatry clinic by providing Medical Assistant level support to patients during the check in and check out process. MA responsibilities include, but not limited to, rooming the patient, preparing patient for medical exam, supporting medication reconciliation process, and collecting height/weight/vitals.
  2. Performs all necessary tasks to ensure rooms are turned over and cleaned, and that equipment is available and clean, ensuring the inventory of equipment in the clinic is also properly managed, and re-ordered when needed.
  3. Performs room and equipment set up for common routing procedures such as nail procedures, wart removal, and wound debridement.
  4. Performs removal of dressings, bandage changes, and basic wound cleaning/management, including superficial wound cleaning with saline only.
  5. Ensure proper protocols and procedures are maintained in clinic, including but not limited to all Joint Commission standards, and Hand Hygiene Protocols.
Essential Responsibilities:
  1. Performs medical assisting duties which may include, but are not limited to, vital signs, height and weight, EKGs, performing phlebotomy and assisting during routine procedures. Ensures that all patient care areas are clean, organized, stocked and ready for patient use. Escorts patients to ancillary service areas such as radiology and lab as needed.
  2. Performs appropriate point of care testing, such as lab tests and specimen collection. Implements quality control standards to ensure proper functioning and accuracy of testing equipment. Provides patients with relevant instructions for specific tests and procedures.
  3. Monitors, orders and/or maintains medical equipment and supplies, ensuring they are clean, sterilized, stocked and within expiration dates.
  4. Performs initial review of medication lists in the electronic medical record for final review by licensed practitioners. May retrieve schedule VI and over the counter medications only, under supervision of licensed providers; is not authorized to perform licensed personnel duties, which include but are not limited to drawing up medications, medication administration or flushing IVs.
  5. Uses the electronic medical record system (OMR) to queue prescription renewals for review by a licensed provider. As directed by a clinician, enters/scribes orders for tests, services or appointments in OMR. During the visit, accurately documents tasks, as they are completed, in OMR to ensure proper billing (Facility Worksheet).
Required Qualifications:
  1. High School diploma or GED required.
  2. Certificate 1 Medical Assistant Certificate required., or Associates degree in Medical Assisting or demonstrated MA competencies or equivalent MA experience.
  3. 0-1 years related work experience required.
  4. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
Preferred Qualifications:
  1. Phlebotomy Certificate preferred.
  1. Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
  2. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
  3. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.
  4. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
  5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
  6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
  7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
  8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Age based Competencies:
Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Physical Nature of the Job:
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
EOE Statement



As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement

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