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Medical Assistant - Surgery


Department Description: The Otolaryngology division is comprised of 3 faculty physicians, 3 advanced practice providers and 3 audiologists. The division is fast paced and growing. A variety of procedures are performed, some requiring high level disinfection.

Job Location: Boston, MA

Req ID: 28891BR


Job Summary: Coordinates patient flow, prepares patients for examinations with a focus towards excellent customer service and assists with a variety of office based procedures.

Essential Responsibilities:
  1. Greets patients and escorts them from the waiting room to the proper examination room. Maintains patient flow so that surgeon is seeing patients on a timely basis.
  2. Evaluates patients by determining the reason for the visit and documents a brief history and appropriate vital signs that may include height, weight, blood pressure, pulse and temperature. Prepares patients for exam per the individual surgeon protocol. Accompanies and assists the surgeon with exam, as necessary.
  3. Assists surgeon with procedures, applies dressing and bandages, provides wound care under the supervision of the surgeon.
  4. Cleans and stocks examination rooms, ensuring that all exam rooms have adequate inventory of necessary supplies. Monitors supply levels and replenishes as necessary.
  5. Maintains equipment and instruments in proper working order. Processes instruments to ensure appropriate sterilization. Ensures that necessary sterilized instruments, in sufficient quantity, are available for the surgeons.
Required Qualifications:
  1. High School diploma or GED required. Associate's degree preferred.
  2. 0-1 years related work experience required.
  3. Demonstrated MA competencies or equivalent MA experience gained through any of the following: MA Certificate. Associates degree in Medical Assisting. CNA (or LNA), EMT, PCT certificate. Currently enrolled nursing student who has completed at least one clinical rotation. Allied Health and Physician Assistant program candidates. Home Health Aide experience.
  4. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Preferred Qualifications:
  1. Ambulatory and/or Surgical Practice setting experience
Competencies:
  1. Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
  2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
  3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
  4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
  5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
  6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
  7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
  8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Age based Competencies:
Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Physical Nature of the Job:
Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.

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