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HRIS Analyst I

Department Description: This role is providing support on the HR Systems team.

Job Location: Boston, Massachusetts

Req ID: 43385BR

Job Summary: The HRIS Analyst I ensures that the system functionality meets the needs of users and stakeholders. The analyst will be responsible for researching, recommending, and influencing best practice solutions, drawing upon extensive knowledge of ERP applications, like Peoplesoft and Workday and business processes for the HCM domain. Responsible for support and maintenance of applications to maximize operations including system enhancements upgrades, and system conversions to meet changing business requirements in a dynamic environment. Provide consultation to the business staff and leadership teams on the use of the systems and other third party applications and integrations. Ability to analyze and document functional and technical business requirements, evaluate new systems, modules, and processes to meet business needs and services. The analyst will contribute to projects with the objective to ensure repeatable project success. This role will provide support to the HRIS team, Human Resource Service Center (HRSC), and HCM Center of Excellence (COEs). Strong adherence to all IT service management best practices including but not limited to enterprise change control, environment and release management. The individual in this role will leverage their technical ability to help identify the root cause of potential issues and ticket in a timely and efficient manner by using their knowledge and aptitude in SQR, SQL, Workday tools, ERP 3rd parties, and other technical expertise. The analyst will be responsible for creating reports, dashboards and proactive analytics.

Essential Responsibilities:
  1. Configure the system to meet ongoing business needs and generates reports to support HCM functions, including HR, recruiting, learning, talent development, compensation, benefits, absence.
  2. Build queries, reports, dashboards.
  3. Responsible to maintain and process data accurately according to organization rules.
  4. Performs daily / weekly audit of data entry and corrects any necessary data entry errors.
  5. Communicates with payroll, benefits, and compensation staff regarding retroactive pay, promotions, and benefit changes.
  6. Serves as the liaison between HR functional users, HRSC, and HRIS to troubleshoot functionality issues. Provides production support; investigates and troubleshoots system issues in HCM; identify root causes; determine and document solutions. Ensures on-going maintenance of the ERP Applications in a timely manner.
  7. Researches and evaluates alternative solutions for new modules or functional processes to meet changing business demands, and recommends the most efficient and cost effective solutions to key stakeholders.
  8. Meets frequently with business stakeholders to continually review key objectives, discusses project pipeline, and builds consensus around prioritization of work requests; attends project status meetings to review progress and present issues that may affect delivery schedules; helps manage expectations, timelines, and deliverables.
  9. Facilitates sessions to gather requirements (functional and technical), identifies current business process challenges, and perform fit/gap assessment with the delivered applications.
  10. Compile process flows, functional design specifications, test plans, and training materials. Performs and supports functional unit testing, system testing, integration testing, and user acceptance testing (essential). Support application upgrades and new module functionality implementation.
Required Qualifications:
  1. High School diploma or GED required.
  2. 1-3 years related work experience required.
  3. 2 years of experience in PeopleSoft or Workday.
  4. Knowledge of commonly-used concepts, practices, and procedures within PeopleSoft and/or Workday.
  5. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
  1. Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
  2. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
  3. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.
  4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
  5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
  6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
  7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
  8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
EOE Statement



As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

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