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Director, Labor Relations


Department Description: This role is providing support and direction on the Beth Israel Lahey Health Employee Relations team.

Job Location: Boston, Massachusetts

Req ID: 43134BR


Job Summary: The Director of Labor Relations will have a solid line reporting relationship to the BILH Human Resources System Services SVP HRBP and a dotted line reporting relationship to the SVP Associate General Counsel. The Director of Labor Relations is an essential member of the BILH HR team. The Director of Labor relations is a unique role that will lead and guide the evolution of human resources within the BILH system for Labor Relations.

Essential Responsibilities:
  1. Conduct and document across the system workplace investigations in conjunction with managers and union/non-union environment from intake through conclusion ensuring that employee issues are addressed fairly and consistent with the contract, policy, and law.
  2. Coach, counsel and guide managers on issue/conflict resolution, performance management and related issues involving union/non-union employees. Maintain constructive working relationships with relevant personnel including managers and union representatives.
  3. Maintain investigation files, prepare written summaries of findings, and recommend specific course of action.
  4. Serve as fact witness at arbitrations and other hearings regarding investigations as needed. Work with legal counsel in preparation for labor arbitrations, including witness and document preparation, and attends hearings as necessary.
  5. Provide guidance and training to supervisors on understanding and complying with collective bargaining agreements as well as all other employment compliance matters. Provide guidance and assistance to management regarding labor and employee relations best practice and the interpretation, compliance, and enforcement of human resource policies and procedures.
  6. Manage day-to-day labor relations issues; serve as primary contact for union representatives; attend labor management meetings; coordinate responses to union grievances and information requests; assist in collective bargaining.
  7. Recommend, draft and/or assist in the development/revision and implementation of human resource policies and procedures which are consistent with Federal and State laws and sound principles of management.
  8. Identify issues, problems, trends, and opportunities by gathering and interpreting information and relevant data; generate solutions while using collaborative approach to recommending appropriate actions.
  9. Lead or assist in the investigation and defense of complaints filed with State and Federal agencies such as the EEOC and NLRB.
  10. Keep abreast of hospital initiatives. Manage labor relations case management system. Develop and comply with an annual ER/LR department budget. Provide plans for Labor Relation training across the system. Perform other duties as assigned.
  11. Has the authority to direct and support managers with functional area responsibilities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: 2-3 Indirect Reports: None

  12. Has full responsibility for planning, monitoring and managing department budget.

Required Qualifications:
  1. Bachelor's degree in Human Resources, Business, Public Administration, or related field required. Master's degree preferred.
  2. 5-8 years related work experience required in Human Resources including Labor Relations, Employee Relations and complaint investigation experience in both union and non-union environments and 3-5 years supervisory/management experience required
  3. Thorough understanding of human resources and labor relations principles, practices, and procedures.
  4. Ability to develop and maintain positive relationships with employees, boards, officials, directors, and other stakeholders. Excellent management skills.
  5. Working understanding of statistical concepts and methods of data collection.
  6. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
Preferred Qualifications:
  1. Experience in a healthcare setting.
Competencies:
  1. Decision Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.
  2. Problem Solving: Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.
  3. Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources.
  4. Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
  5. Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
  6. Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
  7. Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.
  8. Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus
EOE Statement

BIDMC is EOE M/F/VET/DISABILITY/GENDER IDENTITY/SEXUAL ORIENTATION

Vaccines

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement

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