Department Description: This role is providing support on the Beth Israel Lahey Health Change Management team.
Job Location: Boston, MA
Req ID: 39803BR
Job Summary: Reporting to the Change Management Leader, the Content Writer is a key member of the Business Transformation/Change Management Team supporting the implementation of a business transformation project (Workday) across the Beth Israel Lahey Health system. This individual works closely with the Human Resources and Marketing/Communications departments, and directly with the Communications Coordinator and Change Management Communications Lead to develop and/or approve content, methods, and materials for audience distribution aligned to the Workday communications plan strategy. The Content Writer also partners with Workday project leaders to asses change impacts resulting from the deployment of Workday.
- Developing Workday communications strategies designed to inform and engage diverse internal constituencies. Creating content and deliverables to support those strategies. Continuously evaluating the effectiveness of those internal communications strategies and adapt accordingly.
- Helping foster alignment of Workday communications strategies and tactics across BILH's hospital business units to promote consistency.
- Drafting and editing Workday communications copy for key audiences based on guidance/content provided by the Business Transformation/Change Management Leader.
- Partnering with colleagues in the BILH Marketing and Communications Department to ensure messaging is aligned with BILH strategy and brand.
- Supporting the Change Management Lead in the delivery of change network events.
- Bachelor's degree required.
- 5-8 years related work experience required in minimum 5 years of experience in cross-functional and end-to-end marketing and employee communications, preferably within health care.
- Strong proficiency in analytical, organizational, project management, interpersonal and communication skills (verbal and written) and problem resolution.
- Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
- BS/BA degree preferably in a business management, internal communications discipline, or equivalent training and education.
- Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
- Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
- Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
- Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
- Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
- Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
- Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally