Clinical Manager - Point of Care Testing
Department Description: This manager will support the POC program which includes 3 POC analysts and multiple locations; both on site and off site. There are close to 100 locations which range in complexity from simple glucometers to TEG to Urgent Care labs (using POC). There is a broad range of testing that occurs. The lab and this service is CAP accredited.
This is a full time 40 hours per week position Monday to Friday 8:30am to 5:00pm.
Job Location: Boston, MA
Req ID: 27435BR
Job Summary: responsible for all Point of Care Testing (POC) in all locations within BIDMC. Provides laboratory technical knowledge and support to clinic management, lab based POC staff and medical directors. Provides oversight for POC in the areas of quality and compliance. Consults with Laboratory Medical Director and Lab leadership to promote successful strategies. Provides technical management of the instrumentation and testing platforms within the POC program.
- Supervises, hires, trains, and evaluates performance of staff. Completes performance reviews in a timely manner. Addresses employee concerns and suggestions to maintain high morale. Acknowledges good performance and coaches staff who are under performing. Ensures all corrective actions are performed with guidance from Human Resources.
- Establishes regular communication processes with POC team, POC users and suppliers. Schedules and travels to ancillary and hospital sites for periodic quality audits. Addresses staff compliance issues and provides follow-up for required corrective action in response to unacceptable testing techniques or results.
- Interprets and resolves technical issues and provides expertise regarding related equipment, methods, and quality assurance principles. Trains non-laboratory testing personnel in proper use, interpretation, and quality control of POC instrumentation and protocols. Monitors and evaluates effectiveness of training programs.
- Ensures annual competency assessment and certification of staff performing POC and the System POC team. Develops, implements and evaluates methods, procedures and instruments for testing, quality control and maintenance/troubleshooting of equipment.
- Schedules and administers proficiency testing for sites performing POC. Ensures proficiency testing program complies with regulatory requirements. Maintains and reviews quality management programs to meet regulatory and accreditation requirements.
- Has the authority to direct and support employees daily work activities. Has authority to undertake or recommend the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: 2-3 Indirect Reports: None
- Assists in planning, monitoring and/or managing budget in functional area of department.
- Bachelor's degree in Biology, Chemistry or Medical Technology required.
- Registration ASCP Registered required., and POC Specialist Certification preferred.
- 5-8 years related work experience required and 3-5 years supervisory/management experience required
- Prior leadership, project management, and/or supervisory experience.
- Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
- Decision Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.
- Problem Solving: Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.
- Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources.
- Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
- Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
- Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
- Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.
- Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.
Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus