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Clinical Manager- Phlebotomy

Department Description: This position will support the Phlebotomy functions both on and off campus. We provide Phlebotomy Services seven days-a-week for hospitalized patients, Monday - Friday for East outpatients, and service several primary care practices off site. Over 70 phlebotomists report to this manager.

Job Location: Boston, MA

Req ID: 30456BR

Job Summary: A Clinical Manager is responsible for delivery of effective laboratory service by providing an environment that supports the productivity, competency and morale of technical and support staff. This person is responsible for all operations in their laboratory including hiring, training, scheduling, mentoring and evaluating staff.

Essential Responsibilities:
  1. Ensures staffing and training in their section, meets clinical demands and provider expectations for workload, including meeting turn around time expectations. Partners with Medical Technologist Leaders to ensure appropriate scheduling and to manage fluctuating workflow.
  2. Communicates upcoming changes and the overall state of the Pathology Department and the Medical Center to their staff. Empowers employees to meet the expectations of the Medical Center. Partners with the section Medical Director(s) to ensure patient care needs are met; and, serves as a liaison between the medical and technical staff.
  3. Completes performance reviews in a timely manner. Addresses employee concerns and suggestions to maintain high morale. Acknowledges good performance and coaches staff who are under performing. Ensures all corrective actions are performed with guidance from Human Resources.
  4. Selects and implements technology including instrumentation with Medical Directors, Managers and technical staff, addressing related issues including information systems. Ensures technology changes are effectively communicated and controlled. Performs venipunctures, including blood culture collection, and fingersticks ensuring proper specimen ID/labeling and vein preservation techniques.
  5. Maintains compliance with all accrediting and regulatory agencies (CAP, CLIA, JCAHO) and discipline specific such as AABB standards including quality improvement raining, documentation, procedure review and revision, proficiency testing, safety and competency. Ensures policies and procedures are implemented and updated as required to provide optimal results.
  6. Has the authority to direct and support managers with functional area responsibilities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 7 Indirect Reports: 21-50

  7. Has full responsibility for planning, monitoring and managing budgets for multiple departments.

Required Qualifications:
  1. Bachelor's degree in Biology, Chemistry or Medical Technology required.
  2. Registration ASCP Registered required., or Certificate 1 NCA Certification required., or MLS(ASCP), or Master's in Medical Technology.
  3. 5-8 years related work experience required and 5-8 years supervisory/management experience required
  4. Experience in preparing and administering departmental budgets.
  5. 3-5 years Supervisory/Management experience required.
  6. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
  1. Decision Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.
  2. Problem Solving: Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.
  3. Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources.
  4. Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
  5. Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
  6. Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
  7. Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.
  8. Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

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