Chief Clinical Informatics Officer
Department Description: The position support CommunityOne.
Job Location: Boston, MA
Req ID: 26746BR
Job Summary: Reporting to the Community Hospital CIO with input from the CIO Council, this position will be the leader of all clinical applications for the community hospitals and CommunityONE system. The Chief Clinical Informatics Officer has broad knowledge and skillsets focused on a multidisciplinary informatics model, clinical specialties, evidence-based practices, quality outcomes, clinical decision support and possesses excellent management and leadership skills. Provides direction and oversight for consulting and collaborating with providers, nursing and ancillary services in the design, development, implementation and support of systems to provide and enhance patient care and quality outcomes. Serves as the highest-ranking clinical informatics leader with authority and accountability for representing the patient care community on all informatics decisions and projects. Participates with executive team in key decisions related to patient care and hospital strategies.
- Partners with the CMIO to establish a shared governance environment by facilitating the development and implementation of an enterprise-wide, decision-making informatics council. Maintains effective communication with the clinical user community to determine issues or problem areas and facilitate resolutions.
- Provides leadership and vision for nursing informatics and ancillary professionals to support patient/family centered care. Utilizes decision support and business intelligence to develop interventions designed for improvement of patient care based on clinical evidence.
- Represents nursing leadership by ensuring clinical staff involvement in the design, development, implementation and optimization of the clinical components of the EHR. Leads relevant nursing advisory councils to ensure proactive, broad-based input into the design and use of technology impacting nursing processes.
- Promotes the organization's nursing professional practice model through nursing informatics, documentation transformation and workflow redesign. Oversees nursing and allied health professional champions and super users to ensure they support use and optimization of the EHR to include testing, quality improvement and regulatory compliance initiatives.
- Ensures development and monitoring of all clinical professional metrics, dashboards and other types of analytic/ reporting needs to facilitate performance improvement, evidence-based nursing practice, and to improve quality and safety of care and efficient use of resources.
- Has the responsibility to lead and support managers and directors in developing and improving operations to create optimal performance levels. Direct Reports: 2-3 Indirect Reports: 6-10
- Bachelor's degree required. Master's degree preferred.
- 5-8 years related work experience required and 1-3 years supervisory/management experience required
- Clinical or nursing informatics leader with a minimum of five (5) years of acute care, clinical practice and seven (7) years of progressive, informatics management.
- Strong leadership skills, evidenced by project management, change management and problem solving. Strong communication and relationship building with clinical staff, management staff, executive leaders and vendors. Strong analytical skills, problem-solving and resolution expertise with ability to multi-task.
- Ability to foster cohesiveness among informaticists/clinical analysts to support a motivated, highly-disciplined, efficient informatics team.
- Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
- Decision Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.
- Problem Solving: Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.
- Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources.
- Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
- Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
- Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
- Team Work: Ability to lead and direct multiple collaborative teams for large projects or groups both internal and external to the Medical Center and across functional areas. Results have significant implications for the management and operations of the organization.
- Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally