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Applications Systems Analyst I

Department Description: Working on the Ambulatory Systems Team, this position will be supporting the BIDMC Patient Portal (PatientSite).

The analyst will provide application support to patients, clinicians, and staff, both over email and over the phone. Application support includes (but is not limited to) assisting patients with logging in, navigating the portal, and using the features offered through PatientSite to manage their healthcare online.

In addition, the analyst will provide support for application enhancements and other project work for the patient portal.

Job Location: Boston, Massachusetts

Req ID: 46033BR

Job Summary: Participates in activities related to system implementation and provides ongoing application support.

Essential Responsibilities:
  1. Participates in implementation of applications in conjunction with others to meet the unique requirements of the department and/or institution.
  2. Partners with team members to assess and document current state workflows and to design future state workflow. Participates in team meetings, trainings, and related project activities, including meeting preparation and other project documentation.
  3. Participates in testing system functionality, including interfaces, reports and queries, through appropriate phases ¿ unit, integrated, parallel, pilot and production.
  4. Provides training to designated trainers and end users. Assists in the preparation of training materials.
  5. Participates in application go-live activities including staffing, training, and troubleshooting.
Required Qualifications:
  1. High School diploma or GED required. Bachelor's degree preferred.
  2. 1-3 years related work experience required.
  3. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
  1. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
  2. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
  3. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
  4. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
  5. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
EOE Statement



As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

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