Applications System Analyst II-REDCap
Department Description: Academic and Research Computing (ARC) at BIDMC
Job Location: Boston, MA
Req ID: 33625BR
Job Summary: The Applications System Analyst II-REDCap will be responsible for performing the following:
• Support faculty and research study staff in the use of REDCap for data capture in research studies and quality improvement initiatives;
• Act as the organization’s primary REDCap application expert and first-tier contact for the REDCap user community;
• Ensure that user support is focused in a manner that emphasizes PHI and HIPAA compliance surrounding data collection in REDCap.
- Collaborates with the project manager to create and maintain a project charter and plan with associated resources, milestones, and timeline needed to complete the project. Assists with development and maintenance of risk assessment & mitigation, communication, change management, and quality management project plans.
- Develops and implements go live plans, including task list, timeline, staffing coverage, disaster contingency & recovery plans, and communication. Assists in staffing for other departmental go live activities as needed
- Coordinates the kickoff and ongoing team meetings, prepare agendas, lead the discussions, and ensure meeting minutes are available for team members following the meeting.
- Leads in the creation of end user training materials and operational policies and procedures related to day-to-day application functionality.
- High School diploma or GED required. Bachelor's degree preferred.
- 3-5 years related work experience required.
- Advanced technical computer skills as required for technical support specific to functional area and related systems.
- Experience in project management and Information Systems with the automation of departmental and/or enterprise-wide systems; experience in data conversions, upgrades, testing, report writing and interface activities.
- Written Communications:Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
- Oral Communications:Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
- Knowledge:Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
- Team Work:Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
- Customer Service:Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally